Reference

Read These Terms Before You Start

These terms set out what you agree to when you open an account and use GT99 Earbuds. Availability depends on your local law and eligible regions, so read this carefully if you are accessing from Bangladesh or any other supported area.

Applies to all account holdersbKash, Nagad, Rocket coveredRegion and law dependentUpdated without prior noticeContact support for queries
GT99 Earbuds Read These Terms Before You Start
HOW WE UPHOLD THIS

How We Handle Your Account Under These Terms

These terms are not a formality — they define the actual boundaries of how your account operates, how your wallet activity is recorded, and what happens when something goes wrong. We keep a transaction log tied to your account for every bKash, Nagad, and Rocket movement so disputes have a factual record to work from. Account security is your responsibility too: do not share your login, and if you suspect unauthorised access, contact us immediately so we can freeze the account before more activity occurs.

Transaction Records

Every deposit and withdrawal via bKash, Nagad, or Rocket is logged against your account ID. You can request a statement if you need it for a dispute.

Account Suspension Rights

We may suspend or close accounts that breach these terms. You will be notified at your registered contact unless legal reasons prevent disclosure.

Terms Updates

We update these terms as the platform changes. Continued use after a posted update counts as acceptance. Check this page when you notice the revision date change.

Dispute Process

Raise a dispute through support with your transaction reference. We investigate against the logged record and respond to your registered email with our finding.

TERMS SUPPORT PATHS

Reach Us About These Terms

If any clause is unclear, or you believe your account has been actioned incorrectly under these terms, our support team is the right first stop. Raise a ticket with your account email, the relevant transaction ID if it is payment-related, and a short description of your query. We handle terms-related questions separately from general account help so they reach the right team faster.

Live Chat Open the chat window from any page. Reference 'terms query' so the agent routes you to the compliance desk directly.
Email Support Write to our support address with your account ID and the specific clause or transaction in question. Replies go to your registered email.
Ticket System Log a formal ticket if you need a written record of the response. Useful for payment disputes or account suspension queries under these terms.

Common Questions About These Terms

These are the questions we get most often about how these terms work in practice. If yours is not here, contact support directly with your account ID.

Yes. Every bKash deposit into your GT99 Earbuds account is covered by these terms. bKash's own wallet policy also applies on their side, so keep both in mind.

We can update these terms and will post the revised version here. Your continued use after the update date means you accept the new version. Check back when you see a date change.

We may suspend or permanently close accounts that breach these terms, including false registration or misuse of payment flows. You will be notified unless legal reasons prevent it.

Contact support with your account ID and transaction reference. We review against the logged record and respond to your registered email. Formal tickets create a written trail if needed.

The GT99 Earbuds terms apply the same way regardless of which wallet you use. Nagad and Rocket each have their own provider rules that run alongside ours, not instead of them.

Yes. Access and eligibility depend on your local law and eligible region. We do not make legal determinations for you — verify that access is permitted under your own jurisdiction before continuing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.